Terms & Conditions

Last Updated: October 2025

1. Overview

These Terms & Conditions (“Terms”) govern all purchases made from Expert Guide Shop (“we”, “us”, or “our”) via https://expertguideshop.com (the “Site”). By purchasing any digital product from our store, you agree to these Terms.

If you do not agree, please do not purchase or download any products.

 

2. Digital Product Delivery

  • All products sold on our Site are digital and delivered instantly.

  • Upon successful checkout, you will receive immediate access via:

    • The order confirmation / thank you page, and

    • An email containing your download link(s).

  • If you do not receive your digital product within 15 minutes, please check your spam folder or contact us at [email protected].

 

3. No Shipping / Physical Returns

  • We do not ship physical goods.

  • As our products are digital and downloadable, no physical returns are accepted.

 

4. Refund Policy

We want you to be satisfied with your purchase. However, due to the nature of instantly accessible digital products, we have specific refund terms:

4.1 Eligibility for Refunds

Refunds will only be considered if all of the following conditions are met:

  1. You must submit your refund request within 14 days of purchase.

  2. You must provide proof of purchase (order number or email confirmation).

  3. You must demonstrate that you have fully reviewed and completed the digital product and found it unsuitable or not as described.

We do not offer refunds for:

  • Change of mind

  • Accidental or duplicate purchases

  • Failure to download or access the product due to issues on your device or email provider (unless we are given an opportunity to assist first)

4.2 How to Request a Refund

To request a refund, email [email protected] with:

  • Your full name and order email address

  • Your order number

  • A brief explanation of why the product did not meet your expectations

Refund requests are assessed case-by-case. We reserve the right to approve or deny any refund claim at our sole discretion.

If approved, refunds will be issued to your original payment method within 30 days.

 

5. Intellectual Property & Usage License

  • All products sold are licensed for personal use only, unless otherwise stated.

  • You may not share, resell, distribute, or upload our products to any platform.

  • Violation of these terms may result in legal action.

 

6. Payment Processing

Payments are securely processed via third-party providers (e.g. Stripe, PayPal). We do not store your full credit card or payment details.

 

7. Limitation of Liability

We make every effort to ensure our products are accurate and helpful. However, we do not guarantee specific results. Your use of any product is at your own discretion and risk.

We are not liable for any damages, losses, or consequences arising from the use or misuse of our digital products.

 

8. Contact

For any questions regarding these Terms or refund eligibility, contact us at: [email protected]

 

9. Acceptance of Terms

By purchasing from Expert Guide Shop, you acknowledge that:

  • You have read and understood these Terms, and

  • You agree not to dispute charges with your bank or payment provider without first contacting us.