Privacy Policy

Last Updated: October 2025

Who We Are

Expert Guide Shop (“we”, “us”, or “our”) operates the website https://expertguideshop.com (the “Site”), where we provide digital guides and online resources.

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information.

If you have any questions, contact us at [email protected].

 

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Voluntarily

  • When you make a purchase, we collect your name, email address, and billing/payment details. Payments are securely processed by third-party providers (e.g. Stripe, PayPal), and we do not store your full payment information.

  • When you contact us via a form or email, we may collect your name, email address, and the contents of your message.

  • When you subscribe to our email list, we collect your name and email address.

1.2 Automatically Collected Information

When you visit our Site, we may collect:

  • IP address, browser type, device information

  • Pages visited and actions taken

  • Referring URLs

This data is collected via analytics and security tools such as Google Analytics or Meta Pixel.

 

2. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website performance

  • Analyse visitor behaviour for optimisation

  • Support secure checkout and functionally necessary features

You can disable cookies in your browser settings, but this may affect certain features of the Site.

 

3. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Send purchase confirmations and digital download links

  • Respond to enquiries and provide support

  • Send marketing emails if you’ve opted in

  • Improve website performance and user experience

  • Prevent fraud and protect website security

 

4. Who We Share Data With

We may share your data with:

  • Payment processors (e.g. Stripe, PayPal)

  • Email marketing platforms (e.g. Mailchimp / ConvertKit)

  • Analytics and tracking tools (e.g. Google Analytics, Meta Pixel)

  • Website hosting and security providers

We do not sell or rent your personal data.

 

5. Data Retention

  • Purchase records are retained as required for financial and legal compliance.

  • Email subscribers remain on our list until they unsubscribe.

  • Contact enquiries are retained only as long as necessary to respond.

 

6. Your Rights

Depending on your location (including UK/EU GDPR, California CCPA, and Australian Privacy Act), you may request:

  • Access to the personal data we hold about you

  • Correction or deletion of your personal information

  • Restriction or objection to processing

  • Transfer (portability) of your data

To make a request, email [email protected]. We will respond within 30 days.

 

7. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect information from minors. If you believe we have received such data, contact us and we will remove it.

 

8. International Data Transfers

As we serve users globally, your data may be transferred to and processed in countries outside your own. We ensure third-party providers meet acceptable data protection standards.

 

9. Security

We use SSL encryption, reputable hosting, and commercially reasonable safeguards to protect your data. However, no online transmission is 100% secure — use the Site at your own discretion.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

 

11. Contact Us

For privacy-related questions or data requests:

Email: [email protected]